- Where is my order?
You can track your order by clicking HERE
- How do I return my order?
You can initiate a return request by clicking HERE
- How do I contact Element Lights?
If you would like to contact us, please send us an email at:
In your email subject line, please include your order number and a short description of what you need help with.
In the body of your email, please tell us how we can help you. Please ensure you have included your order number in the email to expedite the process.
- How long does shipping take?
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to our warehouse for dispatch within 24-72 hours after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from the warehouse to the destination. USA deliveries take anywhere from 1-10 days for delivery. Otherwise, delivery usually takes between 7-15 days to most parts of the world.
To view our complete shipping policy, please click HERE.
- I’ve seen lighting kits like this on Amazon that cost less. What makes Element Lights worth it? Is it really that much better?
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