• Where is my order?

You can track your order by clicking HERE

 

  • How do I return my order?

You can initiate a return request by clicking HERE

 

  • How do I contact Element Lights?

If you would like to contact us, please send us an email at:

support@elementlights.com

In your email subject line, please include your order number and a short description of what you need help with.

In the body of your email, please tell us how we can help you. Please ensure you have included your order number in the email to expedite the process.

 

  • How long does shipping take?

The time frame for order delivery is divided into two parts: 

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to our warehouse for dispatch within 24-72 hours after the order is placed. 

Shipping time: This refers to the time it takes for items to be shipped from the warehouse to the destination. USA deliveries take anywhere from 1-10 days for delivery. Otherwise, delivery usually takes between 7-15 days to most parts of the world.

To view our complete shipping policy, please click HERE.

 

  • I’ve seen lighting kits like this on Amazon that cost less. What makes Element Lights worth it? Is it really that much better?
Amazon will always cost less, because there's so many different suppliers driving the prices down. That being said, suppliers will sell the cheapest products so they can compete with other sellers. Amazon is also monopolizing the market. Element Lights pricing is higher than Amazon because we sell top quality products with LIFETIME support. Our products are in fact made with the highest quality materials along with power drivers that are meant for long term use life. We stand by our products with Lifetime Warranty!
That being said, if you ever have any Issues with our products, we are always here to help. Defective products? We will replace your product! View our Lifetime Warranty Policy here: https://elementlights.com/pages/lifetime-warranty
How can I become an Element Lights Affiliate?

    want to be a brand ambassador for Element Lights?
    • receive your own personalized link, custom discount code, & custom content to post! no purchase necessary!
    • trade in your points for cash, free lights, gift cards, and more!
    • open to EVERYONE! no specific follower count needed! 
      sign up down below & download the app 'Pro Affiliates' (App Store or Play Store) for further instructions! ⇩
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      Keep an eye out for an email!